Fix versions: 12.2.896.7, 12.3.907.7 and higher, 13.1.x
Operating system: Windows 10 from build 1803
When using EgoSecure Agent
version 10.1.x or higher in combination with Windows 10, build 1803, a blue
screen may appear when starting Windows.
With the latest
Windows Spring Creators/Red Stone 4 and other updates for Windows 10, the
data processing of the Windows registry has been optimized. A fundamental
technical change has been made in addressing processes, which can lead to incompatibility
with existing applications. Thus, the client component - EgoSecure Agent - is
affected by the system change, which results in a blue screen at system startup.
The changes affect the functionality of EgoSecure Agents from version 10.1.
1803 update is only available to Windows Insider users. Due to an above-average number of bluescreens in the test phase, the deployment of Microsoft planned
for April 10, 2018 was postponed to an unknown date. Please note, however, that
updates for Windows 10 can also be played automatically, depending on the
configuration. Review how the Windows Update deployment is configured in your environment and
temporarily disable updates.
Microsoft offers the following Show or hide updates troubleshooting package :