Help Center Knowledge Base EN Known Issues Data Protection

            EgoSecure Agent in connection with Spring Creator Update 1803 for Windows 10

            ID: 18042001
            Languages: EN, DE
            Components: EgoSecure Agent
            Affected versions: 10.1.x and higher
            Fix versions: 12.2.896.7, 12.3.907.7 and higher, 13.1.x
            Operating system: Windows 10 from build 1803

            Problem

            When using EgoSecure Agent version 10.1.x or higher in combination with Windows 10, build 1803, a blue screen may appear when starting Windows.


            Reason
            With the latest Windows Spring Creators/Red Stone 4 and other updates for Windows 10, the data processing of the Windows registry has been optimized. A fundamental technical change has been made in addressing processes, which can lead to incompatibility with existing applications. Thus, the client component - EgoSecure Agent - is affected by the system change, which results in a blue screen at system startup. The changes affect the functionality of EgoSecure Agents from version 10.1.


            Workaround
            Currently, the 1803 update is only available to Windows Insider users. Due to an above-average number of bluescreens in the test phase, the deployment of Microsoft planned for April 10, 2018 was postponed to an unknown date. Please note, however, that updates for Windows 10 can also be played automatically, depending on the configuration.
            Review how the Windows Update deployment is configured in your environment and temporarily disable updates.

            Microsoft offers the following  Show or hide updates troubleshooting package :
            Microsoft support article and download from wushowhide.diagcab

            See also:
            Servicing Channels and servicing tools to manage and deploy Windows 10 updates
            Current Windows 10 versions by a deployment model

            Solution
            To avoid problems with the EgoSecure Agent after installing the 1803 update, we strongly recommend to upgrade to EgoSecure Data Protection 12.3.907.7 or higher as soon as possible.
            Go to Downloads


            Further information
            Update history of Windows 10 versions and their builds.


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            Updated: 09 Nov 2018 02:51 PM
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